Get in touch
Contact us
A real person reads every message, usually the same day. If it's about an existing order, include your order number and we'll be able to help much faster.
Email us
General enquiries, order questions, and anything else.
Typical reply time: under 12 hours, Monday to Friday.
Order support
Missing parcels, damaged discs, returns and refunds. Include your order number (it starts with VV-) and a photo if something arrived damaged.
Data protection
GDPR and CCPA access, deletion and correction requests. See our Privacy Policy for what you can ask for.
Where we are
[Your Legal Entity Name]trading as Vinyl Vault Compact Disc Co.
[Your Registered Address]
[City, Postal Code]
[Country]
Company number: [Company Registration Number]
VAT / Tax ID: [Your VAT Number]
Monday – Friday, 9am – 6pm [Your Timezone]
We're a small operation, so we don't staff a phone line. Email reaches us faster than a call would anyway, and it leaves a written record of your issue.
We keep a want-list. If there's a title you can't find here, tell us the artist and album and we'll email you when a copy comes through — no obligation to buy.